Now Hiring - Commercial Lines Account Manager in Redondo Beach, CA

POSITION TITLE: Commercial Lines Account Manager

REPORTS TO: Commercial Lines Manager

The Commercial Lines Account Manager accurately answers oral, written, and electronic routine inquiries of companies, clients and their representatives in a friendly and professional manner; maintains a computerized X-list, suspense system and client data base; prepares and processes renewals and amendments of existing clients; assists in writing new business and provides other supporting duties as needed or requested.

Essential Functions:

• Answers customer service calls and faxes in a positive and friendly manner.
• Processes correspondence from clients and companies.
• Maintains an X-list of all commercial policies.
• Maintains a suspense system of pending items.
• Prepares Accord and other forms for review and/or signature of underwriter and/or account producer.
• Prepares quotes and proposals.
• Prepares applications.
• Processes policy change requests, presents for review and signature of underwriter and/or account producer, when necessary.
• Prepares invoices and assists in collections.
• Checks policies, amendments, endorsements, and rating upon receipt for accuracy, referring errors to underwriter and/or account producer. Prepares summary of coverages for client when necessary.
• Maintains a neat and clean work station.
• Cross Sell Accounts
• Follow Employee Manual

Supporting Functions:

Answers, screens, and directs phone calls to appropriate person in a professional and friendly manner, taking and delivering messages when necessary.

• Performs other tasks and duties as requested or required.

Knowledge, Skills, and Abilities:

AA degree or Professional Insurance Designation.
Keyboard skills
Computerized agency management system or data base skills.
Understanding of ISO forms and terms.
Understanding of Accord forms.
At least five years Insurance Agency experience or equivalent.
Hold a current property and casualty insurance license.
Effective communication skills: ability to obtain information from others and deliver information to others either orally or written in a clear and accurate way.

Organizational skills.
Basic office practice skills including light typing, processing, posting, sorting and preparation of mail projects.
Math skills including the ability to add, subtract, multiply, and divide whole numbers and do simple calculations involving decimals, simple fractions and develop ratios.

Ability to carry out detailed written or verbal instructions with multiple concrete variables; ability to respond to requests effectively and efficiently.

Ability to perform 80% sedentary work, exerting up to 20 pounds of force occasionally and negligible force frequently or constantly to move objects including the human body. May be asked to exert up to 40 pounds of force periodically as needs arise.

Near vision clarity of 20 inches or less and mid-range vision of more than 20 inches and less than 20 feet. Field of vision must be adequate to observe up and down or right and left while eyes are fixed on a given point.

Physical efforts required to minimally perform the position include fingering as a repetitive activity, grasping, talking to communicate detailed and important information to others accurately and quickly, stooping, reaching, standing, and lifting light objects under 20 pounds.

• Experience with Agency Management Systems

Working Conditions:
Fast-paced multiple tasking environment, high disruption environment.

Hourly pay range: $28.00 - $42.49

Starting salary may be reduced by up to $1.00 during introductory/evaluation period and/or for those not meeting all job qualifications as stated in this job description.

Disclaimer:
This job description is intended to describe the level of work required of the person performing the job, and the physical requirements normal to the position. Functions are an outline only, other duties may be assigned as needs arise and changes occur. This description is not intended as a contract and is subject to change and revision. Any and all requirements may be modified to reasonably accommodate physically or mentally challenged employees.

Job Types: Full-time, Permanent

Pay: $28.00 - $42.49 per hour

Benefits:

• Dental insurance
• Disability insurance
• Flexible schedule
• Parental leave
• Vision insurance
• Work from home

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Redondo Beach, CA 90277: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Insurance Property & Casualty Producer License (Required)
• Life Insurance License (Preferred)

Work Location: Hybrid remote in Redondo Beach, CA 90277